Please read this policy carefully; by providing us with your personal information, you consent to the collection and use of any information you provide in accordance with this policy. Occasionally, we may make changes to this policy so do remember to check back at regular intervals.
If you have any questions on this policy, please contact firstname.lastname@example.org
Who we are
Help Harrow is an online portal to help Harrow residents access free food during the Covid-19 Crisis. This project is being led by:
Harrow Community Action http://www.harrowca.org.uk/
Harrow Council: https://www.harrow.gov.uk/
Harrow Voluntary & Community Sector Forum: http://harrowvcsforum.org.uk/
Voluntary Action Harrow Co-operative: http://www.voluntaryactionharrow.org.uk/
Young Harrow Foundation https://youngharrowfoundation.org/
How we collect information
Information helps us operate as efficiently as possible and to make sure our interactions with you are timely, relevant and tailored for you.
To do this, we may collect information about you in the following ways:
When you or a relation /friend creates an account and request help
When a local advice agency requests food for you
What information we collect
We collect contact details (name, address, e-mail, phone) and additional information (GP practice).
How we use your information
We will use your information where we have a legitimate interest in order to carry out our activities, examples include:
- To provide you with the services, products or information you have requested, or that we feel would be of interest to you, and reasonably expected by you
- To process orders, deliver products and communicate with you about orders
- For administrative purposes, for example to contact you with a query or where you have contacted us
- To keep a record of your communications with us
- To ask you to participate in surveys or research
- To carry out due diligence in accordance with our internal policies
- To analyse and improve our website, services, products or information
Who we share your information with
This is a partnership project and as well as the organisations listed above we will be sharing your details with one of our partner hubs or delivery organisations (this will be a local voluntary, community or faith organisation). This information will only be used by the partner organisation to deliver your food package or the services you have requested.
We will ensure your details are kept safe and we’ll never sell or swap your information with any other organisation. We may disclose personal information if required to do so by law or if we believe that such action is necessary to protect and defend the rights, property or personal safety of partners, our websites or our visitors and for other lawful purposes.
How we keep your information safe
We make sure that appropriate physical, technical and human controls are in place to ensure we take good care of your information.
However, the transmission of information over the internet is never completely secure and as a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your data, we make every effort to try to ensure its security both on our systems and while in transit between our systems and our partners who work on our behalf.
All staff and volunteers who have access to your personal data understand the importance of keeping your information safe and secure at all times.
We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our websites and recommend that you check the policy of each site you visit.
We ensure that additional controls are in place for financial, sensitive and special categories of information, meeting regulatory and legal requirements for managing these types of information.
How long we keep your information
We will hold your personal information on our systems for as long as is necessary for the relevant activity, and meet any legal or regulatory requirement. This is so that we can provide the services, products or information you have requested, to administer your relationship with us, to ensure we don’t communicate with you if you’ve asked us not to and to comply with the law.
You have the right to object to your data being processed by us and can do so by contacting us by email at email@example.com or by phone on 0208 429 8592
You can request a copy of the personal information that we hold about you under the General Data Protection Regulation 2018. If you would like to do so, please send a description of the information you would like, as well as approved proof of identity to us by email at firstname.lastname@example.org
You have the right to lodge a complaint about the way we manage your data with the Information Commissioner's Office.
How to change the way we contact you
We always want you to be happy with the communication you receive from us.
If you want to change how you hear from us, or update your details, simply get in touch with us at The Lodge, 64 Pinner Road, Harrow, HA1 4HZ by email at email@example.com or by phone on 020 8861 5894.
What if I’m under 18?
If you are under 16, please make sure that you obtain your parent/guardian’s permission beforehand whenever you provide personal information via our websites. Users without this consent are not allowed to provide us with personal information. Also, if you do use our sites to obtain information about supporting or accessing our support, please let an adult know.
If you are requesting support for a family please complete the form using an adults contact details where needed.
Changes to this policy